Resources
Guides and documents.
Written for providers first. Payers and facilities are welcome to read every one of them, and we would rather you did.
Primary evidence
Start with the authority, not a summary
These government and commission pages support the provider guidance for DC, Maryland, and Virginia. They open separately so this library stays in place.
- Open source: Washington Metropolitan Area Transit Commission, opens in a new tab
DC metropolitan service area · Official source · Verified 2026-08-28
Washington Metropolitan Area Transit Commission
Regional operating authority for covered for-hire passenger trips between points in the Washington Metropolitan Area Transit District; exemptions can apply.
- Open source: DC Department of For-Hire Vehicles, opens in a new tab
District of Columbia · Official source · Verified 2026-08-28
DC Department of For-Hire Vehicles
District starting point for confirming which company and vehicle-for-hire requirements apply to the intended operation.
- Open source: DC Department of Health Care Finance, opens in a new tab
District of Columbia · Official source · Verified 2026-08-28
DC Department of Health Care Finance
Medicaid provider enrollment and program guidance.
- Open source: Maryland Public Service Commission, opens in a new tab
Maryland · Official source · Verified 2026-08-28
Maryland Public Service Commission
State for-hire passenger-carrier authority; confirm the authority path and any applicable exception for the intended operation.
- Open source: Maryland Medicaid Transportation, opens in a new tab
Maryland · Official source · Verified 2026-08-28
Maryland Medicaid Transportation
State program guidance; local health departments or their designees administer local NEMT arrangements.
- Open source: Virginia DMV: Medicaid-only NEMT, opens in a new tab
Virginia · Official source · Verified 2026-08-28
Virginia DMV: Medicaid-only NEMT
OA-151 operating authority path for carriers operating only as Medicaid NEMT providers.
- Open source: Virginia DMV: operating authority navigator, opens in a new tab
Virginia · Official source · Verified 2026-08-28
Virginia DMV: operating authority navigator
Authority starting point for carriers that will not operate exclusively as Medicaid NEMT providers.
- Open source: Virginia Department of Medical Assistance Services, opens in a new tab
Virginia · Official source · Verified 2026-08-28
Virginia Department of Medical Assistance Services
Virginia Medicaid transportation program and broker guidance.
Start here
If you read two things before talking to us, read these.
- Open PDF: Provider Getting-Started Guide, opens in a new tab
DOC-8 · v1.1
Provider Getting-Started Guide
First contact to first trip, step by step.
PDFDC · MD · VAVerified 2026-08-26
- Open PDF: Provider Vehicle Standard and Inspection Guide, opens in a new tab
DOC-1 · v1.6
Provider Vehicle Standard and Inspection Guide
The standard itself: what a vehicle must carry, and how the inspection runs.
PDFDC · MD · VAVerified 2026-08-27
Inspection day
The form we use, and the walk-through you can run yourself first.
- Open PDF: Vehicle Inspection Form, opens in a new tab
DOC-2 · v1.2
Vehicle Inspection Form
The form the inspector fills in. Read it before your visit, not after.
PDFDC · MD · VAVerified 2026-08-26
- Open PDF: Pre-Inspection Self-Check, opens in a new tab
DOC-4 · v1.3
Pre-Inspection Self-Check
Walk your own vehicle before we do. Ten minutes, in order.
PDFDC · MD · VAVerified 2026-08-26
In the vehicle
What a compliant vehicle carries, and what to buy to get there.
- Open PDF: In-Vehicle Signage Set, opens in a new tab
DOC-6 · v1.3
In-Vehicle Signage Set
The decals a vehicle carries, plus the driver badge template.
PDFDC · MD · VAVerified 2026-08-26
- Open PDF: Glove-Box Packet Checklist, opens in a new tab
DOC-7 · v1.3
Glove-Box Packet Checklist
What lives in the glove compartment. The cover sheet for the packet.
PDFDC · MD · VAVerified 2026-08-26
- Open PDF: Provider Equipment Buying Guide, opens in a new tab
DOC-3 · v1.3
Provider Equipment Buying Guide
What to buy, and what counts as meeting the standard.
PDFDC · MD · VAVerified 2026-08-26
When something happens
The form you file after an event. Keep a copy in the glove box.
- Open PDF: Incident and Accident Report, opens in a new tab
DOC-5 · v1.1
Incident and Accident Report
The form you file after an event. Keep a copy in the vehicle.
PDFDC · MD · VAVerified 2026-08-26
Insurance
The coverage types that matter, and where the real numbers come from.
- Open PDF: Provider Insurance Guidance, opens in a new tab
DOC-9 · v1.1
Provider Insurance Guidance
The coverage types that matter, and where the real numbers come from.
PDFDC · MD · VAVerified 2026-08-26
The versions and dates above are the record. Everything here was last verified on August 27, 2026. If something has moved, tell us and we fix it.
Start the conversation
Read whatever you need first. When you are ready, tell us what you run and where you run it.