For members and families
How a ride works
Five practical steps from an online request through the return plan.
Your health plan or care team may set eligibility and approval rules. Nexo dispatch reviews each portal request before assigning a provider.
The route
Before, during, and after the ride
- 01
Request
Send the ride details
Use the Nexo member portal to request a one-way or round-trip ride. This public website does not collect ride details or health information.
- 02
Review
Wait for the dispatch decision
A submitted ride is a request. Dispatch reviews it before a provider is assigned. You will see an update after the request is approved or declined.
- 03
Needs
Keep your care team updated
Your care team records the mobility and assistance information used to plan the trip. Tell them if it changes before pickup.
- 04
Pickup
Check the arranged ride
Before you leave, make sure the ride matches the trip you arranged. Contact dispatch if something does not look right.
- 05
Return
Confirm the return plan
Outbound and return arrangements may use different scheduled times. If your program uses a will-call return, ask how to report that you are ready.
Ride help
Follow the instructions from the team that arranged the ride.
Member sign-in is available for ride requests and trip updates.