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Nexo Access

For transport providers

You drive. We manage everything around the trip.

Non-emergency medical transportation, built for the DC, Maryland, and Virginia region. You bring vehicles and drivers. We handle scheduling, credentialing, standards, and billing.

Find the authority path for your operating area

Start with a state and locality, then tell us how the trips will be paid. The result separates public authority guidance from Nexo’s own onboarding.

Provider authority atlas

Start with where you will operate.

Published guidance: DC, Maryland, and Virginia. New jurisdictions appear here only after source verification.

Operating model
Primary service level

Showing public authority starting points for District of Columbia, Medicaid-only, ambulatory service.

Public authority starting points

District of Columbia

County equivalent · Census GEOID 11001 · Ambulatory

Nexo’s service level and a regulator’s carrier class are separate decisions. Confirm both before operating.

Read DC guide
  1. 01

    DC Department of For-Hire Vehicles

    District starting point for confirming which company and vehicle-for-hire requirements apply to the intended operation.

    Open official source (opens in a new tab)
  2. 02

    DC Department of Health Care Finance

    Medicaid provider enrollment and program guidance.

    Open official source (opens in a new tab)
  3. 03

    Washington Metropolitan Area Transit Commission

    Regional operating authority for covered for-hire passenger trips between points in the Washington Metropolitan Area Transit District; exemptions can apply.

    Open official source (opens in a new tab)

This is public guidance, not legal advice, an operating-authority decision, or a promise that Nexo has trips in this locality. The applicable authority makes the final determination. Nexo confirms provider availability and service-level eligibility during onboarding.

Continue with this operating area

How working with Nexo goes

  1. 01
    Stage 01

    Apply

    Send us your company, your vehicles, and your drivers. We check credentials and insurance against the standard before anyone talks about trips.

  2. 02
    Stage 02

    Inspect

    We look at each vehicle against the published form. You can read that form, and run the self-check yourself, before we ever arrive.

  3. 03
    Stage 03

    Run

    Approved vehicles and drivers become eligible for trips. Standards keep applying after you are in, and re-inspection is part of the arrangement.

You never guess. We tell you exactly what is missing.

The 3 service levels

Three standard levels, plus one add-on that layers on top of them.

  • Level 01

    Ambulatory

    The member walks to and from the vehicle, with a steadying arm if they want one.

  • Level 02

    Wheelchair

    The member stays in their chair. Lift or ramp, four securement points, every trip.

  • Level 03

    Stretcher

    The member travels lying down, with the crew and equipment that requires.

Add-on, not a fourth level

Bariatric and two-person assist

An add-on that layers on top of the three levels above, not a fourth level. Two or more trained attendants when a member’s needs require it.

Real trips vary at the door. The level is what we plan and price against; what the member actually needs on the day is what your crew responds to.

Vehicle standards, made public

A requirement you cannot realistically meet manufactures violations rather than safety, so every line in our standard has to earn its place. Three examples of what that produces:

  • Published standard

    Two mounted, tagged extinguishers

    Mounted, not loose in the back, and tagged so the date is checkable at a glance. A loose extinguisher is a projectile, and an untagged one is an unknown.

  • Published standard

    A worn photo badge, not a dashboard card

    Drivers wear company photo identification and present it on request. A printed card naming a driver is stale the moment drivers rotate, so it proves who used to be here.

  • Published standard

    Permanent vinyl decals, not paper signs

    Cabin rule signs are purchased decals, inspected for presence, wording, and condition. Paper falls down, gets wet, and gets replaced with whatever is to hand.

The full standard is public. The inspection form is public. The buying guide is public. Nothing about passing is a secret.

Prepare before you apply

Three documents answer the first questions: how onboarding works, what the vehicle standard requires, and what to confirm about insurance.

Browse all provider documents and official sources

Start the conversation

Tell us what you run and where you run it. We will tell you what the standard asks for, and what is missing, before you commit anything.

Apply as provider

Have documents already? Send them with your application.