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Nexo Access
Non-emergency medical transportation · DC, MD & VA

Every trip, accounted for.

Nexo Access is a technology-first NEMT company built for the DMV. Every driver is credential-verified before dispatch, and every claim is checked automatically before it’s billed.

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A four-step walkthrough of the Nexo Access operations software. Step one, schedule: composing a wheelchair trip for the sample member J. Sample. Step two, assign: assigning it only to a driver whose credentials are current, since drivers with expired credentials are blocked from assignment. Step three, complete: advancing the trip through validated status changes to a final, tamper-evident completed record. Step four, bill: running the resulting claim through four automated scrubbing checks and seven adjudication checks before it is billed to the plan that covered the member.

Nexo Access · DispatchSample data
  • Credential-gated dispatch
  • 7-check claim adjudication
  • Built for HIPAA compliance
  • Built for DC · MD · VA
How a trip runs on Nexo

From request to clean claim.

Follow one trip down the line, from the first booking to a checked, billable claim, and the guardrails built into every stop.

Stop 01

Built around the member.

Every trip starts from the member: their mobility level, their care needs, and the places they go again and again.

  • Round trips and recurring rides, scheduled around the appointment.
  • Mobility and care needs read fresh at every booking.
  • Saved destinations for recurring care like dialysis.
Book a rideSample data
J. SampleWheelchair
Home, Silver Spring, MD
Riverside Dialysis Center
Home, Silver Spring, MD
Uses wheelchair · door-to-door
Stop 02

A lifecycle that can’t be quietly edited.

Once a trip exists, its history is protected. Status follows one validated path, and final states stay final.

  • Every status change validated by a state machine.
  • Completed, cancelled, and no-show are final, with no silent flips.
  • Dispatchers can’t overwrite each other’s edits.
  • Every turnback and restore carries a logged reason.
Trip lifecycleSample data
Scheduled
Assigned
In progress
Completed
Change Completed → Scheduled: refused
Stop 03

Every mobility level, covered.

Ambulatory, wheelchair, or stretcher: the platform knows what each trip needs and who is allowed to serve it.

  • Three service levels (ambulatory, wheelchair, and stretcher), with bariatric & two-person assist available as an add-on to any of them.
  • A provider only receives service levels it is formally approved for, enforced at the database level.
  • Drivers and vehicles with lapsed credentials are blocked from assignment automatically.

Three service levels: ambulatory, wheelchair, and stretcher. Each trip is scheduled to the member’s mobility needs.

Assist & bariatric

Bariatric & two-person assist.

Extra trained hands and reinforced equipment on any service level, with two or more attendants when a member’s needs require it.

  • Available as an add-on to any service level.
  • Reinforced equipment and extra trained hands, matched to need.
Stop 04

Checked before it’s ever billed.

No claim goes out unchecked. Scrubbing, adjudication, and a frozen record stand between a completed trip and a bill.

  • Four automated scrubbing checks before submission.
  • Seven adjudication checks route every claim to approve, review, or deny.
  • Thirteen fields frozen at submission into a tamper-evident record.
  • A database constraint makes double-paying a claim impossible.
Claim NX-C-2210Sample data
Signature on file
Driver match
Vehicle match
Mileage source
7/7 adjudication checks passed
13 fields frozen at submission
Claim NX-C-2210 ↔ one payment run
7

adjudication checks on every claim

4

scrubbing checks before submission

13

fields frozen at submission

RLS

Row-Level Security on every table

Every number here is enforced by the platform’s code, not a policy binder.

Who it’s for

Built for everyone in the trip.

MCOs & payersRun a transportation benefit and keep cost in view.Talk to usTransport providersClear credentialing and clean claims, end to end.Partner with usFacilities & case managersBook and confirm rides for the people in your care.See how scheduling worksMembersA reliable ride to your appointment.What to expect
For transport providers

Run trips with us.

Transparent credentialing and clean claims: you always know where every trip and every claim stands.

  1. 01

    Apply

    A short form. No committed capacity required.

  2. 02

    Credentialing

    Clear requirements up front, tracked in the platform, with approval before any assignment.

  3. 03

    Run trips

    Every claim’s status visible end to end, scrubbed before submission.

Apply as provider

Ready when your members are.

One platform for every trip, from the first booking to a checked, billable claim.

Talk to usApply as provider