Provider guidance

Provider FAQ

Plain answers before you apply or prepare a vehicle.

Common questions

What service levels does Nexo Access use?: The three service levels are ambulatory, wheelchair, and stretcher. Bariatric or two-person assistance is an added modifier, not a fourth service level.
Are provider requirements the same across the region?: No. District, state, regional, county, and program rules can overlap. Read the relevant jurisdiction guide and verify current requirements with the responsible authority.
What happens during credentialing?: Nexo Access reviews company, vehicle, driver, credential, and insurance material, then inspects each proposed vehicle against the published form. Written approval comes before assignment eligibility.
Can I read the standards before applying?: Yes. The vehicle standard, inspection form, equipment guide, self-check, incident form, signage set, glove-box checklist, getting-started guide, and insurance guidance are public. No form or email is required to read them.
How are trip and claim records reviewed?: Credential status is checked before assignment, and trip and claim records are reviewed before billing. Nexo Access does not promise payment speed or trip volume on this site.
Where do I start?: Read the credentialing path and provider pack, then submit the provider application for the company, vehicles, drivers, and jurisdictions you want considered.

Start with the full provider pack and the credentialing guide.