A ride you can count on.

Your request

Request a one-way or round-trip ride online.

Use the member portal for a planned medical trip. Choose a fixed return time or a will-call return.

• Start with the appointment date, pickup time, destination, and reason for the trip.
• Your care team records the mobility and assistance information used to plan the trip. Tell them if it changes before pickup.
• A submitted ride is a request, not an automatic confirmation.

Dispatch review

Dispatch reviews every request before a provider is assigned.

The request enters the operations queue without a provider. Dispatch reviews the trip and the eligible provider options.

• Approved requests move into the scheduled trip workflow.
• If a request cannot be scheduled, the reason stays visible to you.
• Provider, driver, vehicle, and service-level rules gate assignment.

Your updates

See what changed and what you can do next.

• See request and ride updates in the member portal.
• Use the portal to let dispatch know you’re ready for a will-call return.
• Cancel your own ride when its current status is eligible.