Frequently asked questions

Clear answers, without filling in what is not known.

Start here for the operating model, service levels, regional focus, and the right next step.

What is Nexo Access?: Nexo Access is a medical transportation management organization. We manage transportation through a credentialed network of transport providers, on our platform, under our standards, and we answer for the service.
Who operates the vehicles?: Credentialed transport providers operate the vehicles. Nexo Access manages scheduling, credential controls, service standards, and the trip and claim record.
Where is Nexo Access focused?: Built for DC · MD · VA. The public site is focused on non-emergency medical transportation in DC, Maryland, and Virginia.
What service levels are planned?: There are 3 standard service levels: ambulatory, wheelchair, and stretcher. Bariatric and two-person assist is an add-on that can layer on top of those levels when a member’s needs require it.
How can a member request a ride?: The Nexo platform includes a member portal. Members can submit one-way or round-trip ride requests in the member portal. Dispatch reviews each request before a provider is assigned. Member sign-in opens when service launches; this public website does not collect ride details or member health information.
What information does this website collect?: The apply and contact forms ask for ordinary business contact information. This marketing site has no member account database and asks visitors not to include protected health information.

For details about website data and safeguards, read our privacy policy and security page.

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