Privacy Policy

This policy covers the public Nexo Access marketing website at nexoaccess.com. It does not describe the separate member, provider, or care portals. Those applications handle account and trip information under their own notices, and the HIPAA Notice governs protected health information.

The contact form asks for business contact details and a business inquiry. The provider-interest form asks for business contact details, base city and state, standard service levels, an optional assistance modifier, and optional business notes. This marketing site does not use advertising trackers or third-party audience measurement. We do use self-hosted, cookie-free analytics (Umami) for aggregate page statistics: it sets no cookies, collects no personal identifiers, and shares no data with third parties.

Nexo Access sends text messages only to people who entered a mobile number in their Nexo Access account and agreed to receive texts by checking a separate consent box. We send two kinds of messages: one-time sign-in codes, and reminders about rides you booked, which you can confirm by replying YES. We do not send marketing texts. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or turn texts off in your account under Sign-in and security. Reply HELP for help, call 202-409-2970, or email admin@nexoaccess.com. Agreeing to texts is not a condition of using Nexo Access; your account works without a mobile number. We confirm a mobile number by sending a code before we save it. Mobile numbers and text-message consent are used only to send these messages. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messages are delivered through Amazon Web Services under a business associate agreement; we do not sell or share your mobile number. Carriers are not liable for delayed or undelivered messages.

The marketing site does not request or need protected health information. Please do not include member names, ride details, Medicaid identifiers, appointment information, or health information in either form. Members and families should use the member sign-in, not a business-contact form.

Form submissions are delivered to Nexo Access by email. This marketing site stores no form submission database and provides no member accounts. We use the submitted business information to review provider interest or to respond to the business inquiry that prompted the message, and we never sell it to third parties.

Form submissions from this website travel over an encrypted connection (TLS) and are delivered to our business email; this website operates no member accounts and no database of its own. How the Nexo Access platform stores and protects your protected health information is described in our HIPAA Notice, and Nexo Access is built for HIPAA compliance. The Security page states this website’s current technical posture and its limits.

You have the right to access the business contact information you sent us, request corrections, and request deletion subject to legal retention requirements. Contact us at info@nexoaccess.com to exercise these rights.

FC Nexo LLC dba Nexo Access
Email: info@nexoaccess.com
For HIPAA-related concerns, see our HIPAA Notice. Please do not include member or health information in an email to us.