The whole trip, in one system.
The platform for non-emergency medical transportation (NEMT): dispatch, claims, compliance, and oversight in one system, from the first booking to a checked, billable claim.
A four-step walkthrough of the Nexo Access operations software. Step one, schedule: composing a wheelchair trip for the sample member J. Sample. Step two, assign: assigning it only to a driver whose credentials are current, since drivers with expired credentials are blocked from assignment. Step three, complete: advancing the trip through validated status changes to a final, tamper-evident completed record. Step four, bill: running the resulting claim through four automated scrubbing checks and seven adjudication checks before it is billed to the plan that covered the member.
One validated path for every trip.
From booking to a locked, completed record, the system holds the trip to a single path.
- Every trip follows a validated state machine. Completed, cancelled, and no-show are final.
- Drivers and vehicles with lapsed credentials are blocked from assignment, checked live at dispatch.
- Two dispatchers can’t overwrite each other: the losing write is rejected, and every turnback or restore carries a logged reason.
- Outbound and return trips scheduled around the appointment, including will-call returns.
Clean claims, by construction.
The checks run before submission, and the record can’t be quietly changed after.
- Four automated scrubbing checks before a claim can be submitted.
- Seven adjudication checks route every claim to approve, review, or deny.
- Thirteen fields frozen at submission into a tamper-evident record.
- A database constraint makes double-paying a claim impossible.
- A two-level appeal ladder: appeals provable from the platform’s own records overturn automatically.
- Every claim bills the plan that covered the member on the trip date.
- Timely-filing deadlines warn before they lapse.
Isolation and audit, enforced in the database.
These controls are constraints the platform can’t skip, not entries in a policy binder.
- Credentials tracked for drivers, vehicles, and providers. Expiry blocks assignment automatically.
- Providers only receive the service levels they’re formally approved for, enforced at the database level.
- An immutable audit trail on the records that matter.
- Row-Level Security on every table, for per-organization isolation.
- Built for HIPAA compliance
Exceptions get a person, not a rubber stamp.
The claims that need judgment wait for it; the rest keep moving.
- Flagged claims are held out of automatic payment until a person reviews them.
- Exception review with a full decision trail.
- Pattern reports by rule, driver, and provider.
- CSV / Excel exports for program reporting.
See it with your own trips in mind.
A walkthrough with your programs, your providers, and your claims.